A day with AskHoag
What happens when you ask.
Six weeks of shoulder pain, and PT wasn’t helping. Here’s how Sonny got to the right specialist.
Night one
The question
Six weeks of shoulder pain. PT isn’t working, and Sonny doesn’t know who to see next. He tells AskHoag what’s going on.
From his phone. No forms, no appointment.
Minutes later
First response
A Hoag nurse practitioner reads his history and loops in an orthopedic specialist to review his case.
Signed by name, in the same conversation.
Within 24 hours
The specialist’s plan
The orthopedic specialist responds with a care plan and next steps, including an MRI.
With his full history in front of them.
Same day
Booked
An AskHoag care coordinator gets the MRI scheduled at Hoag Irvine, within the week.
Insurance approval handled. Nothing to chase.
After the MRI
The answer
The MRI confirms a tear in his shoulder. Surgery is on the calendar within two weeks.
The right specialist, with the imaging already reviewed. No starting over.
Under a month in
Today
From first message to surgery in under a month. Sonny is recovering.
Everything, start to finish, saved to his Hoag medical record.
Triage Assessment Complete!
Hi Sonny, I’ve gone through your history and your March X-ray. I’m asking one of our Hoag orthopedic specialists to review your case. You’ll hear back within 24 hours.
View AssessmentYour Care Plan
Your symptoms and imaging point to a likely rotator cuff tear. Before we meet, I’d like an MRI of the right shoulder so your visit starts with answers. I’ve placed the order and…
Great news, Sonny. Dr. Alvarez has reviewed your case and agrees with the assessment. Our care coordination team will reach out shortly to…
View full plan“I hadn’t even seen my MRI results and the specialist had already reviewed them and reached out to me.”
Sonny, AskHoag member
Individual results vary. Timing depends on your condition, insurance approval, and specialist availability.